377bet Privacy Policy

1. Who We Are

377bet operates the online betting and casino platform accessible at 377bet.im, serving players primarily located in Bangladesh. All data processing activities described in this policy are carried out by 377bet in connection with the provision of sports betting, live casino, slots, crash games, and related services. Questions about this policy may be directed to our data support team at [email protected].

2. Information We Collect

377bet collects personal information in three principal ways: information you provide directly when registering or using the platform, information generated automatically through your use of our services, and information received from third-party payment providers in connection with deposit and withdrawal transactions.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification — you must be 21 or older).
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other Bangladeshi locations).
• Mobile phone number used for account communications and two-factor authentication.
• Email address used as your primary account identifier and for service notifications.
• Payment account details, including mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay accounts registered in your name.
• Government-issued identity document details (National ID number, passport number, or driving licence number) submitted during KYC verification.
• Any information you voluntarily provide when contacting our support team via email.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, and mobile browser version.
• Session timestamps, pages visited, game titles played, bet amounts placed, and session duration.
• Cookies and similar tracking technologies (see Section 9 for full cookie details).
• Transaction logs covering all deposits, withdrawals, bonus credits, and wagering activity.

Information from third parties:

• Payment confirmation data from bKash, Nagad, Rocket, Upay, and bank partners, confirming that a transaction has been initiated or completed.
• Identity verification results from any third-party KYC service provider engaged by 377bet.
• Fraud and risk signals from anti-fraud service providers used to protect the integrity of the platform.

3. How We Use Your Information

377bet uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining, and securing your player account, including password resets and two-factor authentication.
• Age and identity verification: Confirming that you are 21 years of age or older and that your identity matches the registration details provided, as required by our responsible gaming obligations.
• Payment processing: Executing deposits and withdrawals via your registered payment method. 377bet does not store full payment credentials — transaction references are retained for audit and dispute resolution purposes only.
• Service delivery: Providing access to sports betting markets (cricket BPL, IPL, T20, football, kabaddi), live casino tables, slots, crash games, and all other platform features.
• Bonus and promotion administration: Verifying eligibility for welcome bonuses, reload offers, seasonal promotions (Eid, Pohela Boishakh), and other incentives, and ensuring compliance with wagering requirements.
• Responsible gaming: Monitoring account activity for signs of problem gambling, enforcing self-exclusion requests and deposit limits, and administering session time-out features.
• Fraud prevention and security: Detecting and investigating suspicious account activity, duplicate registrations, bonus abuse, money laundering indicators, and unauthorised access attempts.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, payment flow reliability, and overall user experience.
• Legal and compliance obligations: Retaining records as required to meet applicable legal, regulatory, and audit obligations.
• Customer support: Responding to your queries, complaints, and account-related requests submitted to [email protected].

377bet does not use your personal data for automated profiling that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

377bet processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and 377bet — including account registration, payment processing, and game delivery — is carried out on the basis that it is necessary to perform the contract you entered into when registering.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of 377bet's legitimate interests in operating a secure and reliable platform, balanced against your privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, and record-keeping obligations is carried out on the basis of legal compliance.
• Consent: Where we send you optional marketing communications about promotions and new features, we do so on the basis of your consent, which you may withdraw at any time by contacting [email protected].

5. Data Sharing and Third Parties

377bet does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to process your deposits and withdrawals.
• Game providers: Your account identifier (not your full personal data) is shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable game session tracking and fair-play certification.
• KYC and fraud prevention providers: Identity document details are shared with third-party verification services engaged by 377bet to fulfil our age verification and anti-fraud obligations.
• Legal authorities: We may disclose personal data to law enforcement or regulatory bodies where required by applicable law or a valid legal order. 377bet will not voluntarily disclose player data to any government body without a lawful basis.
• Business transfers: In the event that 377bet undergoes a merger, acquisition, or sale of assets, player data may be transferred to the successor entity. You will be notified of any such transfer via your registered email address.

All third-party service providers engaged by 377bet are contractually required to process your data only for the specific purpose for which it was shared, and to maintain appropriate security standards.

6. Data Retention

377bet retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, audit, and dispute resolution obligations. Specifically:

• Active account data is retained for the lifetime of your account plus a minimum of five years following account closure.
• Transaction records (deposit and withdrawal logs) are retained for a minimum of seven years for financial audit purposes.
• KYC verification documents are retained for a minimum of five years from the date of submission.
• Support communications are retained for a minimum of two years from the date of the most recent interaction.
• Marketing consent records are retained for the duration of the consent plus two years.

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

7. Data Security

377bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 377bet platform.
• Encrypted storage of sensitive personal data fields, including identity document numbers and payment references.
• Role-based access controls ensuring that only authorised personnel with a specific operational need can access player account data.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Strict password hashing policies — 377bet never stores plaintext passwords.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to affected players, 377bet will notify impacted account holders via their registered email address within a reasonable timeframe.

8. Your Privacy Rights

As a 377bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered account email address and a clear description of your request:

• Right of access: You may request a copy of all personal data 377bet holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations. Note that deletion of core account data will result in account closure.
• Right to restrict processing: You may request that 377bet restrict the processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request a structured, machine-readable export of the personal data you provided to 377bet in connection with your account.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your rights and freedoms override those interests.

377bet will respond to all data rights requests within 30 days of receipt. Where a request is particularly complex, we may extend this period by a further 30 days and will notify you accordingly.

9. Cookies and Tracking Technologies

377bet uses cookies and similar technologies on the platform for the following purposes:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and remembering your language preferences. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data helps us improve platform performance.
• Security cookies: Used to detect fraudulent login attempts, identify suspicious session behaviour, and protect your account from unauthorised access.

377bet does not use third-party advertising cookies or sell cookie-derived data to advertising networks. You may manage cookie preferences through your mobile browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

10. Children and Minors

The 377bet platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If you believe that a minor has registered an account on our platform, please contact us immediately at [email protected]. Upon confirmation, we will close the account and delete all associated personal data without delay. Parents and guardians are encouraged to install parental control software on shared devices to prevent minors from accessing online gambling services.

11. International Data Transfers

377bet's primary infrastructure is operated to serve the Bangladesh market. Where data is processed by third-party service providers — such as game studios or KYC verification platforms — that are located outside Bangladesh, 377bet ensures that appropriate data transfer safeguards are in place, including contractual obligations requiring the recipient to maintain security standards equivalent to those described in this policy.

12. Changes to This Privacy Policy

377bet may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players via their registered email address at least 14 days before the revised policy takes effect. The "Effective date" at the top of this page indicates when the current version was last updated. Continued use of the platform after the effective date of any revision constitutes acceptance of the updated policy.

13. Contact and Data Enquiries

For all privacy-related queries, data rights requests, or concerns about how 377bet handles your personal information, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)

We are committed to resolving all privacy enquiries promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your concern to the appropriate data protection authority.